Approaching a year since renovation! What a year it’s been ... – Page 1 – Dales

Approaching a year since renovation! What a year it’s been ...

Our busiest period of the year, back to school, is winding down and allowing us a few moments of reflection! We are infinitely grateful for the support we have received during this period and would like to thank all of our customers for the wonderful way in which they’ve followed our new covid secure processes. The majority of customers had private appointments for buying uniform this year, we luckily had set this process up last year so were able to hit the ground running. There are always positives and the appointment system has many of them! Spending more time getting to know our customers whilst organising uniform has been a pleasure and a total change of pace to the usual hustle and bustle of Summer. The increase in web orders this year also allowed us to focus on customers and have lots of nice conversations over messenger and email.

This has been such a year for us (as well as everyone else!) In October 2019 we made a bold step and renovated the shop totally, changing rooms, product lines and systems. We overhauled our website at the same time. A new till system has allowed us to assist customers better, keeping track of stock and that also connects to our website. 
We had a launch party, and were so so nervous about how it would go but it was a tremendously overwhelming success. We thoroughly enjoyed the evening and got to show off our beautiful shop to everyone. Lots of focus was on the boutique that evening and has continued to be throughout the year.

All of the products we sold before are still available now, plus many more new lines have been added. It would be totally remiss of me to not mention our beloved Frenchic Paint, which proved an overnight success, bringing in lovely new customers we hadn’t met before. During lockdown Frenchic sales soared across the UK with record amounts being sold by the company. We are thrilled to have played a small part in that, sending nearly 2000 online orders during that time!

We are looking forward to this next part of the year, and Christmas in particular and are very busy stocking up with new lines ready to give the shop a change around. Board games, toys, handbags, bomb cosmetics range set to expand (another firm favourite this year!) fabulous made in Italy clothing, and a few surprises to come! Our Christmas trees will be out in force and we look forward to another twelve months ahead.

x

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